Menu Contact us

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and cookie policies govern JCDecaux UK's relationship with you in relation to this website.

The term "JCDecaux" or "us" or "we" refers to the owner of the website whose registered office is 991 Great West Road, Brentford, Middlesex, TW8 9DN. The term "you" refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • You may not create a link to this website from another website or document without JCDecaux UK's prior written consent
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales
  

Booking


All our booking Terms and Conditions for all business areas are found here. Just select the option on the right for the environment you're planning a campaign for. If you would like any more information, please don't hesitate to contact us.
  

Privacy statement

Introduction
Welcome to the JCDecaux UK Limited privacy notice.
 
JCDecaux respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
 
1.  IMPORTANT INFORMATION AND WHO WE ARE  
 
PURPOSE OF THIS PRIVACY NOTICE  
 
This privacy notice aims to give you information on how JCDecaux collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or take part in a competition.
 
This website is not intended for children and we do not knowingly collect data relating to children.
 
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
 
CONTROLLER  
 
JCDecaux UK Limited is the controller and responsible for your personal data (referred to as “we” hereafter) 
 
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact the data privacy manager using the details set out below.
 
CONTACT DETAILS  
 
Our full details are:  

Full name of legal entity: JCDecaux UK Limited 
Name: Nadege Mansuela 
Email address: nadege.mansuela@jcdecaux.com 
Postal address: 991 Great West Road Brentford Middlesex TW8 9DN 
Telephone number: 020 8326 7777
 
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
 
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  
 
This version was last updated on 19 June 2018
 
The data protection law in the UK changed on 25 May 2018.
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 
THIRD-PARTY LINKS  
 
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 
2.  THE DATA WE COLLECT ABOUT YOU  
 
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
 
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
 
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and its services.
• Marketing and Communications Data includes opting in to, and opting out from, receiving marketing from us and our third parties, and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
 
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
 
IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

3.  HOW IS YOUR PERSONAL DATA COLLECTED?  
 
We use different methods to collect data from and about you including through:
 
• Direct interactions. You may give us your Identity by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
 
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
• Technical Data from the following parties:
    
(a)  analytics providers such as Google based outside the EU; 
(b)  advertising networks 

4.  HOW WE USE YOUR PERSONAL DATA  
 
We will only use your personal data when the law allows us to.  Generally we rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  
 
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
 
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose / activityType of DataLawful basis for processing including basis of legitimate interest
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity

(b) Contact

(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical

(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

OPTING OUT  
 
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
 
COOKIES  
 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see the Cookies Policy.

5.  YOUR LEGAL RIGHTS  
 
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below:
 
• [Request access to your personal data].
• [Request correction of your personal data].
• [Request erasure of your personal data].
• [Object to processing of your personal data].
• [Request restriction of processing your personal data].
• [Request transfer of your personal data].
• [Right to withdraw consent].

If you wish to exercise any of these rights set out above, please contact us.
 
NO FEE USUALLY REQUIRED  
 
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
 
WHAT WE MAY NEED FROM YOU  
 
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to clarify/facilitate our response.
 
TIME LIMIT TO RESPOND  
 
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 
YOUR LEGAL RIGHTS  
 
You have the right to:
 
   Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
 
    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
 
    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
 
    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
 
    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
 
    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
 
    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies policy

A cookie is a small text file placed on a computer or other device and is used to identify the user or device and to collect information. When browsing this website, cookies can be placed on your web browser to enable, in particular, optimal browsing. 

Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies and functional cookies (including technical cookies, session cookies and social sharing cookies called “AddThis”), performance cookies, and cookies for marketing purposes (including Google Analytics and AddThis).

Cookies do not harm your computer. Cookies and other trackers do not allow, under any circumstances, any automatic access to any other file on your computer. We may, however, use technologies supplied by third parties that result in the placement and use of trackers for purposes of their own. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org 

What kind of cookies and other trackers do we use ?
SourceNamePurpose
Technical cookieDrupal.tableDrag.showWeightEssential for content management system (CMS) Drupal
Technical cookiehas_jsEssential for content management system Drupal
Session cookie (CMS Drupal)SESSc58e46ab033f687c56cbb7ff8805eed9Essential for content management system Drupal
Google analytics (web analytics cookies)_gaWe use Google Analytics to collect information about how visitors use this website
Technical cookiecookies_enabledEssential for content management system Drupal
Technical cookiejcdecaux_listing_referer_pathEnables back button to return to previous page
AddThis__atuvcOperates AddThis sharing platform
 __atuvsOperates AddThis sharing platform
 bt2Operates AddThis sharing platform
 di2Operates AddThis sharing platform
 dtOperates AddThis sharing platform
 locOperates AddThis sharing platform
 sscOperates AddThis sharing platform
 sshOperates AddThis sharing platform
 sshsOperates AddThis sharing platform
 UidOperates AddThis sharing platform
 UmOperates AddThis sharing platform
 UvcOperates AddThis sharing platform
 vcOperates AddThis sharing platform
When loading the AddThis sharing platform button on our website, the service may collect non-personal data, using cookies and invisible pixels. As a result AddThis may use information about your visit to our site to offer ads on other websites about goods and services of possible interest to you. 
 

What choices do you have in terms of cookie management?

You can set your browser to:

  • Accept all cookies
  • Tell you when a cookie is created
  • Tell you how long a cookie is valid for
  • Tell you what a cookie contains
  • Periodically delete cookies
 

Bear in mind that if you block or disable all cookies you may not be able to use some of the features of this website. 

When you accept the use of cookies by this site, a consent cookie is installed on your device.

To identify the choice you have made, this consent cookie may stay on your device. It will expire after 13 months.


You can object to the registration of cookies by configuring your browser settings as follows:

For Mozilla Firefox:

  • Select the “Tools” menu, then go to “Options”
  • Click on the "Privacy" icon
  • Go to the "cookie" menu and select the options that suit you
  • Select the desired level using the cursor (moving the slider to the top to block all cookies)
     

For Edge:

  • Select the “Tools” menu, then go to “Internet Options”
  • Click on the “Confidentiality” tab
  • Select the desired level using the cursor (moving the slider to the top to block all cookies)


For Safari:

  • In the menu bar, select “Edit”
  • In the dropdown menu, select “Preferences”
  • Select the “Security” icon
  • To block cookies, choose the “Always” option. On this browser it is not possible to block cookies on a case-by-case basis
     

For Chrome:

  • Click on the Google Chrome menu in the browser’s toolbar
  • Click on “Settings”
  • Click on “Show advanced settings”
  • In the “Privacy” section, click on the button “Content settings”
  • In the “Cookies” section, you can change the following settings: Block all cookies: select the option “Block sites from setting any data”.


To find out more or object to third-party cookies, click on the following links:
Privacy policy on AddThis share button bar
Privacy policy for Google Analytics solution


If you want to object to the placement of cookies for advertising purposes, go the European industry coalition platform "Your Online Choices" on online behavioural advertising and use their cookie control tool.

Cookies policy - latest update 19 June 2018

 

Statement on commission and rebates


The UK Outdoor advertising industry involves a number of different parties, including the advertiser, their agencies, the outdoor poster specialists, barter agencies and the media owners. Depending on the specific contractual arrangements and the parties’ involvement, different discounts, commissions, fees and volume rebates arrangements are in place.

Outdoor advertising companies, including JCDecaux, usually offer commission rates of 15% to recognised advertising agencies and 5% to the recognised poster specialists. It is industry practice to grant these commissions as a discount off the total advertising spend. Commissions may vary between outdoor advertising companies, and also vary based on the agreement with the different parties involved.

Outdoor advertising companies, including JCDecaux, may also grant volume rebates to the poster specialists. The rebate usually reflects the volume of business placed by the poster specialist over a contract period, typically a calendar year, and may also include progressive rebate rates. These rebates vary between outdoor advertising companies, and also vary based on the specific agreement with the different poster specialist involved.

JCDecaux’s booking terms and conditions can be viewed by selecting 'Booking' in the sub-menu on this page.

To ensure transparency on commissions, discounts, rebates, fee arrangements and payments, we recommend that advertisers contact their advertising agency and poster specialist for information about the relevant agreements.

Additional information on industry practice relating to the purchasing of outdoor advertising, remuneration and commission levels can also be obtained from the Incorporated Society of British Advertisers (‘ISBA’), the Institute of Practitioners in Advertising – Outdoor (‘IPA Outdoor’) and Outdoor Media Centre (‘OMC’) websites.

Links to these site:
ISBA
IPA Outdoor
 

The Modern Slavery Act 2018


The Slavery and Human Trafficking Statement sets out JCDecaux UK's commitment to ensure our supply chain and own business is not engaged in modern slavery or human trafficking.