We invest significantly in the design and manufacture of our advertising products. We work with world-renowned designers to create products that complement their environment and provide an effective service for users.
Products
We manufacture the units ourselves to ensure optimum quality and functionality. Our extensive digital product portfolio contains products suitable for every indoor and outdoor environment. Our digital units, and their component parts, are tested exhaustively before launching to market. After installation, our Digital Performance team monitors the performance of our digital products 24 hours a day, recording screen connectivity and proof of play.
On the print side of our business, the Research and Development team consistently investigate new materials, inks, colour management and machinery. These can improve the quality of our print display as well as its environmental credentials.
In-house manufacturing process
In-house manufacturing processOperations and maintenance
We currently maintain over 37,000 assets across the UK in a variety of urban and indoor environments.
The quality of our products is maintained by consistent refurbishment, cleaning and maintenance programmes. We work to agreed Service Level Agreements (SLAs) throughout our contracts, with a proactive refurbishment programme, 24-hour reporting and a fast response service for any faults and issues. Our digital products are monitored using a number of automated processes.
Our activities are high profile, taking place in environments where the public and passengers take top priority. To achieve our goals effectively, all our activities are shaped by our quality policy:
- Doing things right first time gives an efficiency advantage.
- Doing things fast gives a speed advantage.
- Doing things on time gives a reliability advantage.
- Changing what you do gives a flexibility advantage.
- Doing things cost effectively gives an economic advantage.
To promote accountability and pride, as well as the most efficient workflow, each team member has their own designated route or area to maintain. They become a recognised face within the community, as their regular cleaning, maintenance, posting and installation tasks are carried out on their own meticulously-planned route, from the same depot, on the same day of the week. Performance is closely measured to identify areas of improvement where required.
Health and safety
We put the responsibility for health and safety at the very core of the business. We see best practice as a fundamental imperative for safe operations in the Out-of-Home business.
We have been certified by Lloyd’s Register Quality Assurance (LRQA) for the provision and management of advertising displays across the entire business portfolio. Our focus on quality is evidenced by the numerous accreditations we have achieved:
ISO45001 (Occupational health and safety management system standard).
ISO14001 (Environmental management system standard).
ISO50001 (Energy management system standard).
ISO27001 (IT Security management system standard).
ISO9001 (Quality management system standard).
Our people have regular training to ensure the way we work is kept completely up-to-date. All the environments in which we work are public, unique and sensitive, so to guarantee expert attention, each has its own specialist team. We are experts in installing and maintaining products in all environments, including high-security transport hubs. Here, the proximity of the public to the advertising estate puts quality and efficiency truly in the spotlight. The passenger experience takes priority, so work must take place during the night, during a very short window of time. As a result, our teams have an exceptional knowledge of building layouts and protocols, ensuring they perform their duties effectively and safely.
Thorough cleaning regime
Replacing parts of the furniture as needed
Partners - great service - operational expertise - Airport maintenance